Часто задаваемые вопросы
Find answers about choosing a fixture, delivery and getting help with an order. For full conditions, read the linked store policies.
Shipping and delivery
Preparation is listed as 2–10 working days and transit as 2–5 weeks for most listed destinations. These are estimates; customised lamps and destination exceptions can affect timing. Read the Shipping Policy before planning delivery or arranging an electrician.
Can I track my order?
Your shipment email contains a tracking number and tracking website. You can enter the number at 17TRACK. For help with an existing order, email [email protected].
How does dimming work?
A replaceable bulb, such as E27 or E14, needs to be dimmable and used with compatible controls. The featured lamp descriptions say their default supplied bulbs do not dim. Built-in LED fixtures depend on the selected configuration. Ask us about a particular lamp before ordering if you are unsure.
Which voltage should I check?
Check the lamp’s stated voltage and the selected plug or configuration together. The FAQ distinguishes 110V–120V and 220V–240V supply groups; the individual fixture specification is the place to start. Contact us with the lamp name and installation country if you need help.
How can I contact Kensu Lighting?
Email [email protected] or use the contact form. Hours: Monday–Friday, 9 a.m.–6 p.m. (GMT+8). Include the lamp name and options, or your order number.
Can I request a longer cable?
The existing FAQ describes longer-cable requests for most lamps. Confirm the specific fixture and length with Kensu Lighting before ordering; individual products have their own cable specifications.
How do I start a return?
Read the Return & Refund Policy, including its conditions, exclusions and shipping costs. Email the item and return reason to [email protected]. Wait for approval and the return address before sending the item.
Can an order be changed or cancelled?
The Return & Refund Policy sets out a 48-hour window and restrictions once an order has shipped. Contact support with your order number promptly; consult the full policy for the applicable conditions and charges.